Articles tagged "callcenter"
- QueueMetrics – WombatDialer Recall Scheduling Tutorial (19 Jul 2018 | Tags: voip, Asterisk PBX, callcenter, contactcenter, recall scheduling, outbound campaign, WombatDialer, outbound)
- QueueMetrics - CallCabinet Integration Tutorial (27 Jun 2018 | Tags: voip, Asterisk PBX, callcenter, contactcenter, CallCabinet, recordings, cloud callcenter)
- First-Call Resolution (20 Jun 2018 | Tags: voip, Asterisk PBX, callcenter, contactcenter, call resolution, sla)
- Automated Recalls (19 Apr 2018 | Tags: voip, Asterisk PBX, callcenter, contactcenter, call back, recall, sla, WombatDialer, outbound)
- OCO InfoComm Case History: a QueueMetrics Experience (12 Sep 2017 | Tags: voip, QueueMetrics, call center, callcenter, call center management, Asterisk PBX)
- Quality Assessment with QueueMetrics: Advanced QA (25 Jul 2017 | Tags: quality, quality assessment, QA, call center, callcenter, call center management, Asterisk PBX)
- Quality Assessment with QueueMetrics: Getting started with QA (10 Jul 2017 | Tags: quality, quality assessment, QA, call center, callcenter, Asterisk PBX)
- QueueMetrics suite for Asterisk Wallboard Tutorial (26 Jun 2017 | Tags: voip, wallboard, call center, callcenter, Asterisk PBX, call center management)
- The Head in the Sand Mentality… and how it can harm your call flow. (24 Apr 2017 | Tags: ivr, call center, callcenter, Asterisk PBX)
- Tracking Music-on-Hold with Uniloader (22 Mar 2017 | Tags: music on hold, music on hold tracking, call center, callcenter, Asterisk PBX, uniloader)
- Four reasons why QueueMetrics is the key for your call-center success (15 Mar 2017 | Tags: benefits, call center, callcenter, Asterisk PBX)
- What a cloud solution can do for your call center (06 Mar 2017 | Tags: cloud, cloud solution, callcenter, hosted solution, Asterisk PBX)
- What Your IVR Says About Your Competency (01 Feb 2017 | Tags: ivr, callcenter, Allison Smith)