Monitor your Issabel Contact Center with QueueMetrics.
Issabel is a Free Open Source Software that unifies all your
communications in a single plataform, it’s based on Asterisk and
it integrates PBX, mailing and collaborating tasks together with
a database server.
QueueMetrics' offers 200+ reports for the Issabel platform, an
agent page with CRM integration and a Realtime and Wallboard
view of current activity.
With more than fifteen years of experience with many different
platforms, and tens of thousands of active systems worldwide,
QueueMetrics offers all the real-world practical metrics that
will improve your call center efficiency dramatically. Today's
focus is the Wallboard page, and what insights it can offer into
your Issabel PBX's activity. The Wallboard page lets users
create multiple customizable wallboards, depending on their
different needs. Each wallboard can contain many different
widgets each tracking a different metric. Today we will take a
look at some of the most important ones.
Circular Panels
Simple and immediate widgets, each Circular Panel exposes a
single value metric that tracks your Contact Center performance.
Probably the best examples are the three most commonly used:
Taken Calls, Lost Calls and Offered Calls.
Other examples include: Longest Wait, number of Ready Agents and
number of Agents on Call.
SLA Chart
The SLA Chart is a cornerstone metric that gives you an
immediate insight into the response times of your Call Center.
SLA stands for Service Level Agreement, and this chart tracks
which percentages of calls were answered within predefined time
periods (e.g. within 10 seconds, within 20 seconds, etc.).
Tables
Some widgets are much more packed with information, for when
users require a more technical point of view. In this case table
widgets are the perfect solution to present large amounts of
data in a reduced, resizable space. Some of the most important
tables are: Live Calls, Live Agents and Live Queues. These table
paint a complete picture of what your agents are doing, how
congested the queues are, and all the relevant information about
the currently active calls.
Composite
Some widgets, to truly be effective, need to be a combination of
other widgets by mixing different but related metrics in a
simple package. Those widgets are called "Composite" widgets,
and they include the following: Live Agent Info, Live Agent
Counters, Avg. Queue Info and Live Queue Info.
To check out QueueMetrics, all you need to do is follow these
simple steps:
Request a free Trial License or the Hosted version
here
If you have requested the Live (hosted) version, one of
our engineers will contact you to setup the system for
free!
If you are installing the On-Premise version instead,
follow our
Installation Guide
on how to set up the system. FreePBX and Issabel share the
same installation guide for both systems as they are very
similar.
Start your Call Center reporting immediately, with Historical
Reports and Realtime Customizable Wallboards.