Monitor your Issabel Contact Center with QueueMetrics. Issabel
is a Free Open Source Software that unifies all your
communications in a single plataform, it’s based on Asterisk and
it integrates PBX, mailing and collaborating tasks together with
a database server.
QueueMetrics' offers 200+ reports, an agent page and a realtime
view, all working together to improve your call center
productivity.
With more than fifteen years of experience with Asterisk-based
PBXs and tens of thousands of active systems worldwide, you can
rely on it to show you every useful real-world metric that can
guide you in optimizing your resources. Issabel is a very
popular solution that, in combination with QueueMetrics, will
boost your Contact Centre's overall performance and satisfy all
your management needs. Here are just a few examples of the
detailed metrics that QueueMetrics has to offer.
Answered Calls By Queue
Monitor how call volume is distributed between your queues,
thanks to this essential metric. By monitoring queue traffic you
can optimize agent allocation for each queue in your Issabel
PBX, improving efficacy and reducing total costs.
Service Level Agreement
The SLA report is "the" fundamental metric for Call Center
managers. By keeping track of your agents' response times you
can optimize agent allocation for each queue. Low response times
are what makes or break a Call Center, that's why we offer a
wide selection of SLA and Peak Time analysis reports.
ACD Attempts By Terminal
If your Issabel PBX is configured to employ round robin or
priority call strategies, this report is far more accurate than
lost call metrics when measuring agent performance. This report
measures how many times Issabel tried to place a call to each
agent. In this report you can see how many attempts were made,
and how many of those were lost or taken, giving you an
immediate indicator to evaluate agent performance.
Unanswered Calls - Distribution by Length
SLA metrics for lost calls are extremely important for
understanding the reason behind your unanswered call count. How
many callers are losing their patience? How many are just short
calls, impossible to answer in time? With this breakdown you can
clearly see how long unanswered calls were waiting before
dropping out of your queue.
All you need to do is follow these simple steps:
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Request a free Trial License
for our hosted QueueMetrics service.
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If you have requested the Live (hosted) version, one of
our engineers will contact you to setup the system for
free!
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If you are installing the On-Premise version instead,
follow our
Installation Guide
on how to set up the system. FreePBX and Issabel share the
same installation guide for both systems as they are very
similar.
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Start your Call Center reporting immediately, with Historical
Reports and Realtime Customizable Wallboards.